Frequently Asked Questions
Please give us a call on +91 83380 31863 to talk to our friendly sales representative or write us at email@example.com and your questions will be answered to your satisfaction.
We will be glad to craft the piece of your choice. Please fill out the customization form and submit. One of our Sales Representatives will get in touch with you to assist you.
You can place your order in a very simple and easy manner through our website. If you need any assistance for placing the order, please call our sales person on +9183380 31863 for assistance.
ALL of our products are handcrafted & handmade using techniques passed down through many generations, using old world authentic hand tools. We do not use machines to make our products, which in turn gives a genuine look and feel of true craftsmanship to each & every piece. Our Artisans use their hands to finely chip away the raw wood to create these unique & beautiful pieces.
Yes, it is completely safe to pay on our website. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
Yes, we ship all the items of an order at the same time unless notified otherwise. On special request we expedite and hold orders per customer’s convenience and availability.
We can honor your request for size/design changes within 2 days of placing your order. Changes in stain can be honored within 7 days. Orders modified after this 7-day window may require additional charges, depending on whether the changes affect the progression of work on your piece. Order modifications may also delay the completion of your piece.
(This does not include changes like selecting a wood finish based on wood samples received, hardware choices, or other minor changes that do not affect progression on creating your new furniture). Our team will assist you with your request and charges after approval from production team.
You are prompted to provide a shipping address at the time of placing the order. Please provide your desired shipping address where you want the item to be shipped. If you want to change the existing shipping address, please Contact Us and our customer support staff will assist you with that.
The turnaround time from Order Placement to Delivery is 4-5 weeks (up to 6 weeks for Custom Orders), which includes Order Preparation, Strict Quality Assurance, Packaging and Shipping by FedEx to your residence.
We will notify you via email once the item has been shipped from our facility. A tracking number and tracking details will be provided in that automated email as well. The tracking information will also be visible on your exclusive customer portal.
The tracking number gets active once the item is picked up by our freight partner. For any such concern, please Contact Us.
Please check the package for any tears/damage in order to ensure that product is not damaged. If there is any damage found such as tears/rips on packaging, please mark the delivery receipt as Damaged. Please inspect the items while the delivery person is available to ensure the condition of items inside packaging is perfect.
Please Contact Us via your customer portal or write an email to firstname.lastname@example.org and we will resolve your concern to your satisfaction.
Cleaning your wood furniture regularly will help in maintaining the value your fine furnishings. Dusting and cleaning removes the dust that can get ground into or soften the finish.
Cleaning your furniture should be done with a soft lint free cotton cloth dampened with water or furniture polish following the pattern of the grain. Cleaning your furniture with a dry rag can cause scratches to the finish. Use a light touch and rotate your cleaning cloth frequently.
All our furniture is handmade by skilled Artisans using Pure Solid Wood and hence any cancellation after manufacturing begins incurs wastage of precious wood as well as valuable hard work of our skilled Artisans. Due to the above mentioned facts, we are required to charge a cancellation fee equal to 50% of the total order value once manufacturing has begun. To cancel your order, please Contact us.
If you do not like a product, we will be glad to accept it back within 7 days of delivery– unused and in its original packing. You can initiate a return by:
• Filling the Contact Us form
• Call : +91 76655 29259
• Email us at : email@example.com
Our skilled Artisans work very hard to craft each piece and we value their hard work and skills. If there is no damage or issue in the delivered item and still you wish to return it, we are bound to charge a cancellation fee of 50% of the order value.
Please Contact Us if you wish to return the product within 7 days of delivery, our support staff will assist you and ensure that return process is hassle free for you.
Being handmade, the techniques used by local artisans ensure that each item is truly one-of-a-kind. Hand made goods vary in size, finish and dimension. Slight cracks, warping, imperfections and color variations are inherent to each piece and are not defects. Our line of Distressed Furniture goes through a special process that adds extra mars and chips creating an antique look. We make every effort to thoroughly inspect all goods before shipping to assure the highest level of quality.
However if unfortunately any material defect with your item, please reach out to us by filling the Contact Us form or call our friendly customer service team at +91 83380 31863.The customer service team will ensure that your concern is resolved to your satisfaction.
We use the industry best packaging to ensure safe delivery. However in a rare case of damage, please contact us immediately by filling the Contact Us form from your customer portal or send an email with images of damage at firstname.lastname@example.org
We will ensure that the issue is resolved to your satisfaction as per our terms and policy in case of damage.